Plain terms.
No long lock-in.

01These terms

In these terms, "Clixoni", "we" and "us" mean Clixoni Ltd, registered in England and Wales, company number 15345847, registered office 124 City Road, London. "You" means the business or person who signs up for our service. These terms, together with the specific package and price we agree with you, form the agreement between us.

02The service we provide

Clixoni provides a fully managed online presence for small business owners. Depending on the package you choose, this can include:

• A professional website, built for you and kept up to date.
• Daily content and blog posts written and published for your business.
• Social posts created and scheduled to keep your profiles active.
• Google Business Profile management to help you be found locally.
• Backlink outreach to build the authority of your website over time.
• Visitor engagement that helps turn website visitors into enquiries.

The exact scope of your service is the package we agree with you. We may improve the tools and methods we use to deliver it, as long as the service you receive is not materially reduced.

03Monthly retainer and term

Our service is provided on a monthly rolling retainer. There is no long lock-in and no minimum multi-year contract. Your agreement continues month to month until you or we bring it to an end in line with these terms. This keeps us focused on doing good work every month, because you are free to leave if we do not.

04Payment

The monthly fee for your package is the amount we agree with you when you sign up. Unless we agree otherwise, the fee is payable monthly in advance and covers that month of service. Any one-off work outside your package, such as a larger build, is quoted and agreed separately before it starts. If a payment is missed, we may pause the service until it is brought up to date, and we will always tell you first.

05Cancellation and pausing

You can cancel your monthly service by giving us notice before your next billing date, and you will not be charged for the following month. We ask for the same courtesy from us: if we ever need to end an agreement, we will give you fair notice. Cancelling stops future work and future charges; it does not refund a month already in progress. If you would like to pause rather than cancel, talk to us and we will do what we can to help.

06What we need from you

To do our best work we need a little from you:

• Timely access to the accounts, tools and information we need to run your service.
• Accurate details about your business, and a heads up when something changes.
• Reasonable turnaround when we ask you to review or approve something.
• That the material you give us is yours to use and does not break the law or anyone else's rights.

If we are held up waiting on something from you, it may affect what we can deliver in a given month, and that is outside our control.

07Ownership of the work

The deliverables we create specifically for you, such as your website content, blog posts and social copy, are yours. Once they are paid for, you own that finished work and can keep using it.

We keep ownership of the systems, templates, tools and know-how we use to produce the work, including anything we built before or independently of your project. Any third-party platform, software or stock material we use for you stays subject to its own licence. Nothing in these terms transfers ownership of those underlying tools to you.

08Third-party services

Delivering your service involves third-party providers, for example website hosting, the marketing platform, domain registrars and social networks. We choose these carefully and manage them for you, but we do not control them and are not responsible for their own outages, changes or terms. Where a service depends on a third party, our responsibility is to manage it sensibly, not to guarantee that third party's performance.

09What we can and cannot promise

We will deliver the service with reasonable care and skill, and put real effort into helping your business get found and get enquiries. What we cannot honestly promise is a specific search ranking, a set number of leads, or a guaranteed level of sales. Those depend on your market, your competitors, your pricing and factors outside anyone's control, and any provider who guarantees them is not being straight with you. What we promise is to do the work properly, consistently, and to be honest with you about what is and is not working.

10Liability

We take responsibility for our work, within sensible limits. To the extent the law allows, our total liability to you for any claim connected with the service is limited to the fees you have paid us for the service in the three months before the claim arose. We are not liable for indirect or consequential losses, or for loss of profit, revenue or goodwill.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

11Confidentiality

We treat the non-public information you share with us as confidential and use it only to provide your service. We ask the same of you for any non-public information you learn about how we work. This continues after our agreement ends.

12Governing law

These terms and our agreement are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. We would always rather talk a problem through and resolve it directly before it gets that far.

13Contact

Questions about these terms, or about your service, are always welcome. The quickest way to reach us:

Email

hello@clixoni.com

Phone

+44 333 038 1701